SUPPORT AND MAINTENANCE

Service is the core of our business. Through our forward-thinking system designs, our goal will always be to provide you with a final product which offers consistency and reliability. However, technology is NOT bulletproof. Home technology require ongoing maintenance & support as software, firmware and features are regularly updated by the manufacturers.  Further and notwithstanding our pro-active approach to designing systems that are protected from surges, brown outs, power failures and heat, some of the pieces of equipment that make up your system will eventually fail.  

At Connected Homes we understand how frustrating electronic failures can be and that is why we are committed to providing ongoing support, service and consultation in order to reduce and resolve these failures quickly.  The service we provide, however, is not all-inclusive to the cost of your new system.

Think about your new system like a car.  Whether you spend $10,000, $50,000, or $100,000 on a car you understand that oil changes, tires, brakes and preventative maintenance are necessary and expected. There is also peace of mind knowing the dealer has professional technicians to perform the service and answer the questions you may have.  Connected Homes is set up to provide that peace of mind with technicians ready to look after your technical needs.

That is why we have designed 4 levels of service to meet your budget and service expectations. You can choose to utilise Connected Homes’s service and support on needs basis or you can choose 1 of our 3 pre-set service plans which can be billed monthly or yearly.  These service plans will give you comfort knowing your investment will have longevity and peak performance, and when you have questions you have someone to turn to for a clear and speedy response.