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YOUR HOME 
TECHNOLOGY EXPERTS
AVAILABLE FOR YOU 24/7

SUPPORT AND MAINTENANCE

CARING FOR YOUR HOME

Service is the core of our business. Through our forward-thinking system designs, our goal will always be to provide you with a final product which offers consistency and reliability. However, technology is NOT bulletproof. Home technology require ongoing maintenance & support as software, firmware and features are regularly updated by the manufacturers.  Further and notwithstanding our pro-active approach to designing systems that are protected from surges, brown outs, power failures and heat, some of the pieces of equipment that make up your system will eventually fail.  

At Connected Homes we understand how frustrating electronic failures can be and that is why we are committed to providing ongoing support, service and consultation in order to reduce and resolve these failures quickly.  The service we provide, however, is not all-inclusive to the cost of your new system.

Think about your new system like a car.  Whether you spend $10,000, $50,000, or $100,000 on a car you understand that oil changes, tires, brakes and preventative maintenance are necessary and expected. There is also peace of mind knowing the dealer has professional technicians to perform the service and answer the questions you may have.  Connected Homes is set up to provide that peace of mind with technicians ready to look after your technical needs.

That is why we have designed 4 levels of service to meet your budget and service expectations. You can choose to utilise Connected Homes’s service and support on needs basis or you can choose 1 of our 3 pre-set service plans which can be billed monthly or yearly.  These service plans will give you comfort knowing your investment will have longevity and peak performance, and when you have questions you have someone to turn to for a clear and speedy response.

CONNECTED HOMES INSTALLATIONS INCLUSIONS

All Connected Homes Installations come with the following:

 

90 Day Installation Guarantee 

After 90 days systems that malfunction as the result of firmware or product failure are subject to standard service rates.

One complimentary Service Call or Training Session*

Scheduled within 6 Month of Initial installation date.   *some restrictions apply

ANNUAL SERVICE &
SUPPORT PLANS

BASIC 

$49

per month

Only need the essentials?
Our Basic membership offers free Remote Support!

Daytime Remote Support Free

After Hours* Remote Support Free

Daytime On-Site Support billed at $110 per hour

After Hours* On-Site Support billed at $220 per hour

One Annual System/Firmware Update and/or System Change  (Does Not Include New Custom Programming) 

PLUS

$149

per month

Always like to be a head of the game? Become a Plus Member and enjoy
priority service.

Access to 24/7 Support

Same or Next Day Priority Scheduling

Daytime Remote Support Free

After Hours* Remote Support Free

Daytime On-Site Support billed at $110 per hour

After Hours* On-Site Support billed at $220 per hour

Annual Equipment Review

One Annual System/Firmware Update and/or System Change  (Does Not Include New Custom Programming) 

PREMIUM

$249

per month

Premium support specially designed to provide the responsive support for your super home.

Access to 24/7 Support

Same or Next Day Priority Scheduling

Daytime Remote Support Free

After Hours* Remote Support Free

Daytime On-Site Support billed at $110 per hour

After Hours* On-Site Support billed at $220 per hour

Annual Equipment Review

Annual System Updates

Comcast Assistance

Preventative System Monitoring

One Annual System/Firmware Update and/or System Change  (Does Not Include New Custom Programming) 

V.I.P.

$499

per month

Have a business that requires responsive support without delays? Get priority support with VIP.

Access to 24/7 Support

Same or Next Day Priority Scheduling

Daytime Remote Support Free

After Hours* Remote Support Free

Daytime On-Site Support 

Free

After Hours* On-Site Support billed at $220 per hour

Biannual Equipment Review

Biannual System Updates

Comcast Assistance

Preventative System Monitoring

One Annual System/Firmware Update and/or System Change  (Does Not Include New Custom Programming) 

Control4 4-Sight License

2N Gold License

All Service Plans are an annual contract.
* Requires specific hardware

not a member? we've got you covered

As a Non-Member get access to our support team at standard billable rates without monthly commitment.

*Connected Homes Hours of Operation are Monday - Friday 9:00 AM - 5 PM Excluding National Holidays. After Hours Remote and On-Site Support is Available to all Connected Homes Customers Monday - Sunday 7 AM - 10PM. Support between 10 PM and 7 AM is only available for Plus, Premium and V.I.P. Members Per Request.  

ANNUAL TECH REVIEWS

Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.

PRIORITY SCHEDULING

Get pushed to the front of the line with our Priority Scheduling. Our PurposeCare Support plans offer same or next day onsite scheduling to be there

when you need us most.

ANNUAL SYSTEM UPDATES

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

PREVENTATIVE SYSTEM MONITORING

Our technology experts monitor and diagnose any issues with your system before you can notice there is one. 

COMCAST ASSISTANCE

We take away the headache with cable by providing Comcast Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!

24/7 SUPPORT

We offer support anytime you need it. Our support team is available Monday - Friday 9:00 AM - 5:30 PM for all of our clients. With PurposeCare Support plans you are covered around the clock.

CONTACT US

CALL US AND SPEAK WITH A SPECIALIST NOW

If you have any questions, concerns or feedback on our solutions, our service, our website or any part of what we do, please feel free to give us a call or send us a quick note by filling in the form below and we will get back to you very shortly.

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